Privacy Policy

Australian Relief Management adheres to the Australian National Privacy Principles of the Privacy Act 1988 as amended from time to time. Below are the terms and conditions under the Privacy Act 1988 for the use of the Australian Relief Management website as well as direct Emailing to us using the World Wide Web. By using this website, you acknowledge and agree to the Internet Privacy Policy of Australian Relief Management, which is set out

Internet Privacy Policy

The Internet Privacy Policy relates to the collection and use of personal information you may supply to us such as Job Applications, Resumes and Lists of Referees through the Australian Relief Management Website and by direct email to us. The Internet Privacy Policy also governs the manner in which your personal information obtained through the Australian Relief Management website or by direct email will be dealt with by us

Personal Information

Personal information about Applicants seeking work through the Australian Relief management website and by direct email is collected only when you submit an application requesting assistance from us in your work seeking efforts. For example, we may need to collect information from you to provide prospective Employers with your personal, academic, work history and Referee List information to further enhance your job prospects, or to answer or forward any requests or enquiries from prospective employers. Australian Relief Management will take all necessary electronic media precautions, steps and security to protect your personal information from being dealt with in any way that is inconsistent with the National Privacy Principles of the Privacy Act 1988 as amended from time to time.

Use of Information

Personal information that Applicants submit through the Australian Relief Management website or by direct email is used only for the purpose for which it is intended or for such other secondary purposes that are related to the primary purpose. We will disclose secondary purposes in this Internet Privacy Policy prior to the time of collection if we amend this policy. Copies of correspondence and Applications sent to the website or by direct email that contain personal information, and any other such related information is stored as archives for record-keeping and back-up purposes only.


Australian Relief Management reserves the right and may disclose personal information when we believe in good faith that the law requires disclosure. All Australian Law Enforcement Agencies, Australian Federal Police, State Police Forces and “sealed orders” from any Australian Legal Court or Jurisdiction will be complied with.


Australian Relief Management will strive to ensure the security, integrity and privacy of personal information submitted to our website or by direct email and we review and update our security encryption on a regular basis. No electronic data transmission over the Internet can be guaranteed or totally secure. Australian Relief Management will endeavour to take all reasonable steps to protect and safeguard the personal information you may transmit to us electronically.

Employees and Contractors

Our Employees and Contractors who provide services related to the Recruitment and other dealings with Applicants are obliged to respect the confidentiality of any personal information held by us, however, we will not be held responsible for third party events arising from unauthorised access to your personal information should that situation arise.


Employment Agents (Code of Conduct) Regulation 2005 Information Statement for Work Seekers (Other than Models and Performers)Your relationship with a private employment agency is regulated by the Commonwealth and State Laws, in particular the Private Employment Agents Act 2005.
Prior to providing you with a placement and employment services, we are obliged as a private employment agent, to provide you as a work seeker the following information:

  • We and our employees have a working knowledge of State and Commonwealth Legislation affecting the placement and employment of work seekers.
  • We will ensure all placements are made in accordance with any relative legislative requirements.
  • If you believe your agent has acted illegally, inappropriately or in a false or misleading way, you may obtain information about action that can be taken from the Department of Industrial Relations, GPO Box 69, Brisbane QLD 4001.

Agents Name: Australian Relief Management
Agents Address: 303 Hobart Road, Launceston, Tasmania
Agents Phone Number: 0488 088 826


National Privacy Principles

This document sets out the policy of Australian Relief Management in relation to the handling of personal and sensitive information. The National Privacy Principles established by the Privacy Act 1988 apply to Australian Relief Management, from herein known as ARM.

Statement of Commitment

Australian Relief Management respects the privacy rights of all individuals in the workplace. Furthermore, we are committed to ensuring that all Directors and others involved in the management of Australian Relief Management comply at all times with their obligations under the Privacy Act 1988


Type of Personal Information Held

Personal information that we collect and hold usually falls into the following categories:

  • Candidate information submitted and obtained from the candidate and other sources in connection with applications for work; Work performance information; Information about incidents in the workplace; Staff information; Information submitted and obtained in relation to absences from work due to leave, illness or other causes; Information obtained to assist in managing client and business relationships
  • Information documenting the work history of candidates and temporary workers (such as letters of appointment, bank account details, and tax file

Purposes for which we hold personal information

We primarily hold personal information for the following:

  • Placements, Recruitment; Staff management; Training; Client and business relationship management; To ensure we are meeting our obligations under relevant legislation, as well as contract of employment;
  • Allowing appropriate insurance coverage for employees.


We may disclose your personal information for the purposes for which it is primarily held or for a related secondary purpose. Where the personal information used or disclosed is also sensitive information, use and/or disclosure of that information is directly related to the primary purpose of collection.Your personal and sensitive information may be disclosed to:

  • Potential and actual employers and clients of Australian Relief Management; Referees;
    To former employers when verifying dates of employment.
  • Any person with a lawful entitlement to obtain the information, for example taxation and superannuation bodies. In some cases, we may only disclose information with your consent.
  • We may disclose your personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.

Security Procedures

Australian Relief Management respects the privacy of individuals and will ensure the security of personal information.To comply with the National Privacy Principle NPP4.1, the following steps have been put into place:

  • Physical security measures to prevent unauthorised access to information, including locks to all doors;
  • Internal security systems to detect unauthorised access to filing cabinets. In conjunction with this, measures have been implemented to include user passwords to access company databases, confirmation of facsimile numbers prior to sending personal information, confirming identity prior to giving out personal information over the

To comply with NPP4.2, Australian Relief Management will only use or disclose personal information for the primary purpose of collection. Where the information collected is no longer needed for any purpose for which the information may be used or disclosed as identified, it will be destroyed by secure means such as shredding, pulping or disintegration of paper

.In addition, Australian Relief Management staff members are fully trained in all aspects of the National Privacy Policy. Furthermore, any entities Australian Relief Management may outsource for any functions will need to provide Australian Relief Management with proof of their compliance with the National Privacy Principals.


We contract out a number of services from time to time. Our contractors may see some of your personal information. Typically our contractors would include:

  • I.T contractors and database designers


Subject to some exceptions that are set out in the National Privacy Principles, you can gain access to the personal information that we hold about you. We do refuse access if it would interfere with the privacy rights of other persons or if it would breach any confidentiality that attaches to that information. If you wish to obtain access to your personal information you should contact our Privacy Coordinator. You will need to be in a position to verify your identity.

You should also anticipate that it may take a little time to process your application for access as there may be a need to retrieve information from storage and review information in order to determine what information may be provided.

What your personal information is

Personal information is any information or an opinion (whether true or not) about you. It may range from the very sensitive (e.g. Medical history and condition) to the everyday (e.g. Address and phone number). It would include the opinions of others about your work performance (whether true or not), your work experience and qualifications, aptitude test results and other information obtained by us in connection with your possible work placements. Personal information includes sensitive information.


What sensitive information is

Sensitive information is a special category of personal information. It is information or opinion about your:

  • Racial or ethnic origin; Political opinion; Membership of a political association or religious beliefs, affiliations or philosophical beliefs; Membership of a professional or trade association or membership of a trade union; Sexual practices or preferences; Criminal record; Health or disability (at any time);
  • Expressed wishes about the future provision of health services. It includes personal information collected to provide a health

Sensitive information can, in most cases, only be disclosed with your consent.

Australian Relief Management will not collect sensitive information except where we have your consent or otherwise provided under NPP10.1:
10.1 An organisation must not collect sensitive information about an individual unless:

  • A. the individual has consented; or
  • B. the collection is required by law;
  • C. the collection is necessary to prevent or lessen a serious and imminent threat to the life or health of any individual, where the individual whom the information
  • i. is physically or legally incapable of giving consent to the collection;
  • ii. physically cannot communicate consent to the collection;
  • iii. if the information is collected in the course of the activities of a non-profit organisation, the following conditions are
  • iv. the information relates solely to the members of the organisation of to individuals who have regular contact with it in connection with its
  • v. at or before the time of collecting the information, the organisation undertakes to the individual whom the information concerns that the organisation will not disclose the information without the individuals
  • vi. the collection is necessary for the establishment, exercise or defence of a legal or equitable claim.


will be collecting your & sinsitive information

How your information will be collected

Personal and sensitive information will be collected from you directly when you fill out and submit one of our Application Forms or any other information in connection with your application to us for registration. Personal and sensitive information will also be collected when:

  • We receive any reference about you; We receive results of inquiries that we might make of your former employers, work colleagues, professional associations or registration body;
  • We receive the results of any competency or medical test;
  • We receive performance feedback (whether positive or
  • We receive any complaint from or about you in the
  • We receive any information about a workplace accident in which you are
  • We receive any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are
  • You provide us with any additional information about


Your information will be used

Your personal and sensitive information may be used in connection with:

  • Your actual or possible work placement; Your performance appraisals;
  • Our assessment of your ongoing performance and
  • Any test or assessment (including medical tests and assessments) that you might be required to undergo;
    Our identification of your training
  • Any workplace
  • Our management of any complaint, investigation or inquiry in which you are
  • Any insurance claim or proposal that requires disclosure of your personal or sensitive

Your personal & sensitive information may be disclosed to

Potential and actual employers and clients of Australian Relief Management; Referees; Other members or affiliates, such as Our insurers;

  • A professional association or registration body that has a proper interest in the disclosure of your personal and sensitive information;
  • A Workers Compensation
  • Our contractors and suppliers – eg Our I.T contractors and database designers, psychological assessment contractors, & accounting services;
  • Any person with a lawful entitlement to obtain the information, for example taxation & superannuation bodies.If you do not give us the information we seek:
  • We may be limited in our ability to locate suitable work for you;
  • We may be limited in our ability to place you in


You can gain access to your information to correct it if it is wrong

We endeavour to ensure that all personal information collected, used and disclosed is accurate, complete and up-to-date. Where possible, we will take appropriate action to confirm that personal information received from third parties is also accurate, complete and up-to-date. Subject to some exceptions which are set out in the National Privacy Principles (NPP) (Principle 6 – Access and Correction), you have a right to see and have a copy of personal and sensitive information about you that we hold. You can gain access to your information to correct it if it is wrong. In the event that access to information or a request to correct personal information is refused, we will provide you with reasons for that decision. If you are able to establish that personal or sensitive information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date. If we are unable to agree that personal or sensitive information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date. In some cases we may impose a moderate charge for providing access to personal or sensitive information. We will not charge you simply because you lodge a request for access. A request for access that is frivolous or vexatious will not be accommodated. If you wish to exercise your rights of access and correction you should contact our Privacy Coordinator, whose details are shown above.

Please note:

Our obligations under the Privacy Act 1988 (Cth) state that Candidates are not obliged to sign a “Collection Statement”; organisations are obliged to give a “Collection Statement”. We have included this notation so that you, our Candidate, are informed as to what steps we may undertake in collecting, using and disclosing your personal information. Should you have any questions pertaining to this Statement, please contact our Privacy Coordinator, via phone during business hours on 0488 088 826